Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad weather. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to site to website auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be monitored.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are being honest with their viewers.”
What prompted the significance of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them within a lowball estimate.
In light of situations like these, it’s no surprise recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests on your mind. Recently, EMC Publishers reported than a “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges containing business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in every area of business by owned and operated repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective ought to getting you back on the road quickly and using the confidence that your vehicle has been restored on the complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way that the auto repair shop walked away with the honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available these. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative constituents. Watch out for auto body shops that use knock-offs or cheap imitations but ask you for just slightly less than a competitor naturally committed to the actual deal and backs it up by using a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in the worry that you’re being ripped off on your auto repair look. A reputable car body team focuses on by taking your stress out of your process with focus on detail from quote, to insurance agency document approvals, all the way up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
